Shipping and return policies

Shipping Policy

Delays

Whether a shipment or in store pick up, allow a minimum of 1 to 3 business days for us to process your order. You will receive a shipping confirmation by email once your order has shipped or we will contact you when your order is ready to be picked up. Items marked as pre-order or back order will require longer than the regular time and depend on the timelines of suppliers. We recommend you contact the store to verify the timelines.

Delivery

veloibike.ca offers free shipping in Canada on most purchases over $140*.

• Please note that some conditions apply and that this offer cannot be combined with any other promotion. Orders containing large or very heavy items (whole bicycles, trainers, cargo forks, etc.) or shipped to isolated areas may result in additional shipping charges.
• Please also note that delivery service is not available for some bikes (e.g., Electric Bikes). These are available for in-store pickup only. Please contact us to determine the terms and conditions.

Return Policy

If you are not satisfied with an item, you purchased online at a regular price, you can exchange it or get a refund in-store or by mail (at your expense) within 15 days of purchase, provided the item is in new condition, in its original packaging, and with proof of purchase. Any product sold with a 20% discount or more on its original price is considered a final sale.

To make a return, you must have a return number. Contact us at (438) 380-5811 or by email at [email protected]. You can either go to the store with your proof of purchase or return the item(s) by mail, at your expense.

Please note that the following items are not exchangeable or refundable: bicycles, shorts, bibs, tires, tubes, bottles, lubes & cleaners, gift cards, and items on special order.

• For an order placed online, you can return the item in-store or by mail.
• The returned product must be intact and in its original packaging.
• Return costs are not covered by IBIKE. The return is the responsibility of the customer.
• In the event of an error by IBIKE on the contents of the order, a return label will be sent to you by email in order to proceed with the return at our expense.
• If the product is defective upon arrival, was damaged in transit, or is incorrect, please contact us promptly. An agent from our team will inform you of the procedure to follow in order to rectify the situation.

Refunds

Refunds will be issued once the returned item is inspected. If the item you have returned to us is not in new condition, this item will be returned to you, and you will have to assume the shipping costs. If we have informed you that we have refunded you, please be aware that credit card refunds can take up to ten business days to appear in your account. If you have paid by PayPal, your funds will be refunded to your PayPal account.